Return & Refund Policy

Last updated: 4 August 2026

CareerSync sells digital subscription access (job matching runs and email reports). There is no physical product to return.

Nature of the product

When you subscribe, you receive time-limited access to CareerSync’s digital matching service. Because the service can be used immediately after payment confirmation, standard “return of goods” rules for physical items do not apply.

Refund eligibility

We may issue a refund in these cases:

• You were charged more than once for the same subscription period due to a technical error.
• Payment succeeded but access was not activated within a reasonable time after verified payment, and we could not resolve it after you contacted us.
• A clear billing error occurred on our side.

Non-refundable situations

Refunds are generally not available once matching access has been activated and used, for dissatisfaction with the number or quality of job matches (which depend on live third-party sources and your CV), for expired subscriptions, or for change-of-mind after successful activation.

How to request a refund

Email us from the same address used for your CareerSync account within 7 days of the payment date. Include your account email, payment method (PayHere or bank transfer), payment reference/payment ID, payment date, and a short description of the issue.

Processing time

Approved refunds are processed within 7–14 business days. Card refunds are returned through PayHere to the original payment method. Bank transfer refunds are returned to a bank account you nominate.

Cancellation

Subscriptions do not auto-renew by card on CareerSync unless separately stated. Access ends when the subscription period expires. You may stop using the service at any time; unused remaining days are not automatically refunded.